Russell Haskins Heating & Plumbing Limited

Privacy Policy

Effective Date: 14th January 2026

Russell Haskins Heating & Plumbing Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, or contact us.

By using our services or website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, address, phone number, email address of yourself or your tenants.

  • Service Information: Details of your heating, plumbing, or maintenance requirements.

  • Payment Information: Payment details needed to process invoices or deposits.

  • Technical Data: IP address, browser type, and usage data from our website (if applicable).

  • Property Information: Details about your home or rental property necessary to provide quotes or services.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage our heating and plumbing services, including quotes, installations, repairs, servicing, and follow-ups.

  • Process payments and manage your account.

  • Communicate with you regarding appointments, updates, and service reminders.

  • Improve our services and website.

  • Comply with legal obligations, including Gas Safe, MCS, and building regulations.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: To perform services you request.

  • Legal obligation: To comply with regulatory or safety requirements.

  • Legitimate interests: To manage our business, improve services, and communicate with clients. Legitimate interests will not override your rights or freedoms, and you may object at any time.

  • Consent: Where applicable, for marketing communications. You can withdraw consent at any time by clicking “unsubscribe” or contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Trusted suppliers or manufacturers for deliveries, installation, repair, or warranty purposes.

  • Regulatory authorities if required by law (e.g., Gas Safe, MCS, NAPIT, building inspectors).

  • Professional advisors, such as accountants or legal representatives, where necessary.

5. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Typical retention periods include:

  • Service records and CP12 certificates: minimum 6 years.

  • Marketing consent records: until consent is withdrawn.

  • Financial records: 7 years.

Data retention is determined by the type of data, legal requirements, and whether it is required for ongoing services or dispute resolution.

6. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data where no legal reason exists to retain it.

  • Object to processing or request restriction of processing.

  • Withdraw consent where processing is based on consent.

  • Request data portability, where applicable.

  • Lodge a complaint with the ICO (Information Commissioner’s Office).

You can exercise your rights free of charge by contacting us at info@russellhaskinsplumbing.co.uk. We will respond within one month as required by GDPR.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that allow the website to remember preferences, analyse usage, and improve functionality.

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function correctly (e.g., form submissions, bookings).

  • Functional Cookies: Remember preferences such as language or location settings.

  • Analytics Cookies: Help us understand website usage and improve performance.

Managing Cookies:
 You can manage or disable cookies via your browser settings. Non-essential cookies will only be placed after obtaining your consent through a cookie banner.

9. Spam Policy

We are strongly against spam. We only contact customers who have requested communication or when it is necessary to provide updates about services. This includes sending reminders when your boiler, heating, or plumbing services are due.

10. Marketing Communications

We may send you emails or messages about our services or promotions. You may opt out at any time by clicking “unsubscribe” or contacting us directly.

11. Social Media

We may interact with customers via social media (e.g., Facebook, Instagram, LinkedIn). Personal data you provide on social media is subject to the platform’s privacy settings.

We may use social media to:

  • Share news, promotions, and service updates.

  • Respond to customer inquiries.

  • Gather feedback to improve services.

We do not send unsolicited messages. Communications are relevant to services you have requested or subscribed to.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Any data shared on those sites is subject to their own privacy policies.

13. Data Transfers

We do not transfer personal data outside the UK or EEA. If this changes, we will ensure appropriate safeguards are in place.

14. Children’s Data

Our services are not intended for children under 13, and we do not knowingly collect data from them.

15. Contact Us

For questions about this Privacy Policy or how we handle your data, contact:

Russell Haskins Heating & Plumbing Limited
Email: info@russellhaskinsplumbing.co.uk
Phone: 020 8079 3355
Address: 2 Godolphin Close, Sutton, SM2 7DX